FAQ's

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Frequently Asked Questions

Booking

What are the check-in and check-out timings?

Check-in is at 1:00 PM and check-out is at 11:00 AM. Early check-in / late check-out is subject to availability.

What is the cancellation policy?

Cancellations made 4 or more days before check-in receive a full refund automatically. Within 4 days of check-in the booking is non-refundable.

Dining

Is breakfast included in the tariff?

Yes, a complimentary multi-cuisine breakfast is included with every stay.

Events

Do you host events and corporate retreats?

Yes, we host private parties, celebrations and corporate events. Contact us for a customised quote.

Facilities

Do you have EV charging?

Yes, we provide an on-site EV charging station for eco-conscious travellers.

Rooms

Is the resort pet friendly?

Yes! Elizabeth Lodge and both Charlotte Tree Houses are pet friendly. Victorian Suites do not allow pets.

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